Terms of Service

Welcome to Lucy's Cakes! We’re thrilled to help make your celebration extra special. Here are a few important details to ensure everything goes smoothly:

Securing Your Order

To book your cake, a 50% deposit is required. Alternatively, you can choose to pay the full amount upfront. Payments can be made through the options listed on our website or via Interac e-transfer. We appreciate your promptness in handling the payments to secure your order.

Changes and Cancellations

We understand that plans can change. If you need to reschedule your cake order, just let us know at least 72 hours before your planned pickup or delivery. Please remember, once we start making your cake, your deposit becomes non-refundable.

Picking Up Your Cake

Once your cake leaves our kitchen, it’s in your caring hands. We do everything possible to ensure it’s packed securely, especially for intricate designs like multi-tier cakes. For these beauties, we highly recommend using our delivery service to ensure they arrive safely and look just as perfect as they taste.

Responsibility

Our responsibility ends when the cake is picked up or delivered and signed for. We pride ourselves on quality, but can’t be responsible for what happens to the cake once it's out of our care.

Making Changes

Got a last-minute tweak? We’ll do our best to accommodate changes to your cake’s size or design if you let us know 72 hours before your event. Sometimes changes might incur an additional charge, but we’ll always discuss this with you first.

Agreement

By placing an order with us, you agree to these terms. We’re committed to making sure your experience is as delightful as your cake!

Thank you for choosing Lucy's Cakes. We can’t wait to add a touch of sweetness to your celebration!